Shipping policy

Most Crew of 5 items are custom-made or made to order just for you. Our typical turnaround time is approximately 2 weeks, unless otherwise noted on the product page. Turnaround time refers to the time needed to create your order and does not include shipping time.

Shipping & Tracking

Shipping options and rates are displayed at checkout based on your order and delivery address. When tracking is available, you’ll receive tracking information once your order ships.

Please keep in mind that carrier delivery estimates are estimates and may be affected by weather, holidays, or other delays outside of our control.

Lost, Stolen or Misdelivered Packages

Once a package has been accepted by the shipping carrier, Crew of 5 cannot guarantee its delivery or be responsible for packages that are lost, stolen, or misdelivered.

Many USPS shipping services include limited insurance coverage. If your shipment is eligible and an issue occurs in transit, please contact us and we’ll be happy to provide the information needed to assist with a carrier claim.

Shipping Addresses

Please double-check your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order shipped again.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging. We’ll work with you to make it right.

Local Pickup

When available, local pickup can be selected at checkout. We’ll contact you when your order is ready for pickup.

Questions?

Have a deadline or need an order for a specific event? Contact us before ordering. We’re always happy to let you know what’s possible!